Shipping policy

Shipping Policy

At Velora Luxury, we strive to deliver your order in a timely and efficient manner. Please review our shipping guidelines below to understand the process and estimated delivery times for your order.

Processing & Shipping Time

Due to the nature of our exclusive luxury products and import procedures, shipping typically takes 4-6 weeks from the time the order is placed to its delivery at your address. This time frame includes both the import of the product and the delivery to your location.

Once your order has been successfully placed, you will receive a confirmation email with your order details. After the order has been processed and dispatched, you will receive a shipment tracking number via email so you can monitor the status of your delivery.

Shipping Charges

Shipping charges vary depending on your location and the product's size and weight. The applicable shipping fees will be calculated and displayed at checkout. Please note that any customs duties or additional taxes incurred during import will be the responsibility of the customer.

Order Delays

While we strive to meet the estimated delivery time, certain factors such as international customs clearance, natural events, or unforeseen logistical challenges can cause delays beyond our control. In such cases, we will keep you updated on the status of your shipment and work to resolve any issues as quickly as possible.

Contact Us

If you have any questions or concerns about your order or shipping, please feel free to contact us at care@veloraluxury.com.